Update:
12/29/97
Q: We want the auto export feature in your software. What do we have to do? and where the filenames are of the form 1.new, 2.new, etc. Ans:
By default, our server will save all new order (1.new, 2.new) in folder3/new
as binary file format. However, you can also have them save as text format
so you can import new orders into your application. If this is what you
want, then our server will save all new orders into 1 text file per day.
Text files are saved into folder3/export. Make the following changes to
turn on this feature:
Q: We need some information on the processed orders. Is there a way to do that? Ans: Yes, bring up
the "Vendor Wizard" applet, click on "File" go down to "Select Listing
Mode" then select the "Processed customer order"; you will see the processed
order appear on the list box. Double click on the order you need information.
Q: How do I delete all of the processed orders information? Ans: You don't have
to do this. Our software will clean up all of the processed orders six
month after the orders are processed.
Q: One item from a customer order is out of stock, we need a way to credit the item Ans: When you process
the order in "Vendor Wizard" applet, you will have a chance to make some
changes to the order. You can enter the price of the product in the "Credit"
box then click on Re-calculate the total amount will change and these information
will show when the customer check on the status of the order.
Q: I have customers complain about getting two receipts. Ans: I just placed an order and I only received 1 receipt. When you process this order from "Order Taken Wizard", I will should receive another confirmation receipt telling me that the order has been processed. You can customize these 2
receipts by editing:
If you have other questions, please write to us at: support@object-net.com or call us at: (714) 903 - 2567 |