Objectnet iShopping Wizard
Store Setup FAQ

Update: 12/29/97
 
 

  1. What is the maximum length of the description in the product file? 
  2. Can we decrease the font size on the categories page so we can fit more categories? 
  3. I still can't make the database to work..( Platinum CGI) 
  4. How do I make some options of the product to be charged 10% more base on ... 
  5. Hugh database? 
  6. I can't make the "Add to Shopping Bag" to show 
  7. Shopping Bag consolidate problem... 
  8. I exported our product database to your database format. Your database format doesn't work. Please check it out 
  9. Can we modify the shipping options as to $ amounts? 
  10. How do you make the default shipping charge no cost? 
  11. We need to allow entry of separate billing and shipping addressed – how do we do that? 
  12. Shipping/handling fee base on price. 
  13. Shipping zones ... 
  14. How to implement shipping and handling fee, and how do they work? 
  15. Can I change the countries in the shipping and billing address in the "check out" page? 
  16. How can I add different payment methods? 
  17. How to make change, delete and create payment method? 
  18. Credit card get rejected - without using credit card authorization server? 
  19. I got a window popped up with the following message: "Repost from Data?" then go to a total different page. 
  20. Pages don't look the same as you edit it? 
  21. I can't get pass the login stage in vendor_wizard 

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Q:    What is the maximum length of the description field in the product file?  

Ans:  Maximum length is 64 K characters.  
More info: You can break down your descriptions to many lines using '|' to be separator. The lines will break when you view on the browser.  


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Q:    Can we decrease the font size on the categories page so we can fit more categories?  

Ans:    Yes, run Store Configuration wizard in your Vendor Wizard to set this up.  


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Q:  I still can't make the database to work...I've created the database a file called product.db.  
Its been called from the page:  

 <INPUT TYPE=HIDDEN NAME="_IN0" VALUE="V-Ch-single">  
 <INPUT TYPE=HIDDEN NAME="_IF0" VALUE="PRODUCT">  
 <INPUT TYPE="text" SIZE="2" NAME="_IQ0">  
   
but it doesn't read from the file. When you select the item from the page and the go to the  
shopping cart, the information is not displayed.  

Ans:   I just checked out your HTML page :  
http://www.puertorico-arts.com/sj.htm  

and it doesn't contain:  
<INPUT TYPE=HIDDEN NAME="_IF0" VALUE="PRODUCT">  
as your category file!  

If you don't specify this HTML tag, the our shopping bag will  
try to find this product in "folder7/products.db"  


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Q: How do I make some options of the product to be charged 10% more base on the product price? Example: size XL is 10% more than regular price.  

Ans: About 10% price for the product option, bring up your option item, enter zero for the price and enter a discount code, for example 20. Edit your discount file (folder9/file9.db) and specify 90% discount.  


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Q:    Check out our WEB site.  We've got about 25,000 items ON-LINE.  FSI is obviously going to have to work on performance, because it takes almost 7 minutes to load the peripherals category.  

Ans:    How many items are in peripherals category ?    You may want to break it down to multiple sub-categories. This will definitely help the loading...  


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Q: I can't make the "Add to Shopping Bag" to show. Can you take a look at the page "mgs1001.htm" for me?  

Ans: I tested the file:  
    http://www.great-music.com/ ...  /mgs1001.htm  
and found that the  
    <p align="center"><input type="submit" name="_Add"  
    value="Add to Shopping Bag"> </p>  
line is not inside any  
    <FORM>  
        .....  
    </FORM>  
which it should. Put all the button inside the form then it should fix the problem.  


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Q: When I buy two items of a product with different size, then on the "Shopping Bags" page I see quantity 2 of the product of the same size. This is not good. How can I ship out the right sizes?  

Ans:  I've checked your config.db in folder9. Number 4 under [GENERAL] was set to 1, therefore I set it to 0. When you set this to 1, items will be consolidated in the shopping bag.  


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Q: I exported our product database to your database format. Your database format doesn't work. Please check it out  

Ans: You have long ItemNames which have some spaces. The ItemName is actually an ItemID, which might not have any meaning, should not have any space. The Description field is the part that will be displayed to show the product; this field is any text format to break into two lines use '|'  

Please read instruction here


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Q:    How can we default the shipping options to $ 0.00? Also, can we modify the other options as to $ amounts, whether they are displayed, etc.?  

Ans: About prefixing the dollar sign in front of all currency, edit folder9/config.db, enter  
[LABEL] 40=$ and 41=$  


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Q:    How do you make the default shipping charge no cost?  Also, how do you add or modify additional types of shipping options 

Ans:    Obviously, you haven't run the Vendor Wizard. How did you create product database, via text editor ? I assume that you didn't create using our Catalog Wizard.  
When you create a new store, all sample templates will be generated including all necessary hotlinks and default tax, shipping...  


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Q:    We need to allow entry of separate billing and shipping addressed – how do we do that?  

Ans: Our software already come with separate billing and shipping addressed.  


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Q: The Shipping and Handling Fees of 200.00 or over is equal to 0 even though I set it to 16.00  Please check on that.  

Ans:  Shipping and Handling Fees:  
  On the price.db of shipping folder, you put  
         .... 
        200.00: 0=12.00 
        300.00: 0=16.00  
therefore, all the cost that over $ 300 gets the default Shipping and Handling Fees which is 0. All the cost between 200 and 300 get 16 dollar Shipping Fee as  it support to be.  
   To fix this you can either put a very large number instead of 300 or set the default charge to 16.00. 


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Q:  Our shops can ship all over the world, so we need to configure very complex table. In the zone file is it possible to have many country into a zone, ex:  
in your template:  1: usa  
                           2: canada  
                           3: mexico  
now I need:         1: italy  
                           2: france germany belgium (all EU country)  
                           3: all East Europe country  
                          all based on UPS/DHL zone  
Each zone record can be specified with single country and multiple states.  

Ans:  To solve this problem, you need to group similar countries together, for example:  

1: italy  
2: france  
3: germany  
4: belgium  
5: east europe1  
6: east europe2  

And then in your weight file, you can specify as follow:  

3.00: 1=10.00, 2-4: 15.00, 5-6: 20.00  

This mean4: belgium  
5: east europe1  
6: east europe2  

And then in your weight file, you can specify as follow:  

3.00: 1=10.00, 2-4: 15.00, 5-6: 20.00  

This mean