Objectnet iShopping Wizard
Vendor Wizard FAQ

Update: 12/29/97
 
 

  1. We want the auto export feature in your software. What do we have to do? 
  2. We need some information on the processed orders. Is there a way to do that? 
  3. How do I delete all of the processed orders information? 
  4. One item from a customer order is out of stock, we need a way to credit the item 
  5. I have customers complain about getting two receipts.

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Q:    We want the auto export feature in your software. What do we have to do? and where the filenames are of the form 1.new, 2.new, etc.  

Ans:    By default, our server will save all new order (1.new, 2.new) in folder3/new as binary file format. However, you can also have them save as text format so you can import new orders into your application. If this is what you want, then our server will save all new orders into 1 text file per day. Text files are saved into folder3/export. Make the following changes to turn on this feature:  
        1) Edit /folder9/export.db  See instruction  
        2) Run Store Configuration Wizard in Vendor Wizard to set it up 
Save all the changes, new orders will now be saved as both binary and ASCII format. The binary files are in folder3/new  
and text files are in folder3/export.  


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Q:  We need some information on the processed orders. Is there a way to do that?  

Ans: Yes, bring up the "Vendor Wizard" applet, click on "File" go down to "Select Listing Mode" then select the "Processed customer order"; you will see the processed order appear on the list box. Double click on the order you need information.  


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Q: How do I delete all of the processed orders information?  

Ans: You don't have to do this. Our software will clean up all of the processed orders six month after the orders are processed.  


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Q: One item from a customer order is out of stock, we need a way to credit the item  

Ans: When you process the order in "Vendor Wizard" applet, you will have a chance to make some changes to the order. You can enter the price of the product in the "Credit" box then click on Re-calculate the total amount will change and these information will show when the customer check on the status of the order.  


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Q: I have customers complain about getting two receipts 

Ans: I just placed an order and I only received 1 receipt. When you process this order from "Order Taken Wizard", I will should receive another confirmation receipt telling me that the order has been processed.  

You can customize these 2 receipts by editing:  
1) folder9/template/email_cust_confirm.txt -> sent out when your customer place the order. This to confirm that they have placed this order.  
2) folder9/template/email_cust_process.txt -> send out when you process the order from "Order Taken Wizard". This is to let your customer know that the order was just processed.  


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If you have other questions, please write to us at:    support@object-net.com  
or call us at: (714) 903 - 2567 
 

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